Absolutely. Safety comes built in with every Bounce House inflatable.

• Commercial grade – tough gear made for real play
  
• Certified to AUS/NZ safety standards (BS EN 14960-1:2019)
  
• Anchored and monitored – stainless steel stakes and wind speed sensors keep things steady
  
• Independently tagged & tested every year
  
• Run by trained operators – we’re certified, first aid qualified, and police vetted
  
• Freshly cleaned & sanitised before each hire
  
• Simple setup & signage – clear instructions, safety rules, and our handy “Bouncy Bible” guide
  

We do everything we can to keep the castles safe. All you need to do is keep an eye on the kids while they bounce their hearts out. Easy as.

You bet! Every Bounce House castle is:

• Commercial grade – built tough for serious fun
  
• Certified to AUS/NZ safety standards (BS EN 14960-1:2019)
  
• Independently tagged & tested each year
  
• Looked after by trained, certified operators (yes, we’re first aid certified too!)
  

So when the kids go wild, you can relax knowing the castles have the official tick of approval!

Ages usually come down to the size of the castle – the bigger the castle, the bigger the thrills. Every kid develops differently, so at the end of the day, it’s up to parents to decide what their tamariki are ready for. Here are a few tips:

1. Small & simple: Our Angry Birds castle is compact with no slide. Slides might look riskier, but they actually help spread kids out – fewer bumps, fewer knocks.
   
2. Water play: Water can make things slippery. Keep the water level low and make sure kids are supervised by an adult trained by Bounce House NZ. If a child isn’t confident in water, best they sit this one out.
   
3. Big slides, big speed: Taller castles mean steeper, faster slides. We’ve had plenty of under-fives enjoy most of our castles, but the Tower of Terror is usually best left to the older or more confident ones.

Click here to read our rules for use:
RULES

Yes – absolutely! If the castle fits in your space, we can set it up. Just make sure there’s enough room for the height and a bit of bounce-around space.

Yes – no worries. We pop a tarp underneath to protect the castle, and instead of ground pegs we use big water weights to keep everything secure, even if the wind picks up.

Site Setup

• Measure first: Make sure there’s room for the castle, plus extra clearance for trees, power lines, or roof overhangs.
  
• Flat & clean: The site needs to be level and free of hazards – no sticks, rocks, pet mess, or grass clippings.
  
• On grass: Castles are secured with heavy-duty stakes and tie-downs. Leave enough space around the castle for these.
  
• 
  On hard surfaces: Concrete or turf courts are fine – we use water weights to keep the castle steady.
  

Power Options

• 
  Mains power: Standard 3-prong household outlet.
  
• 
  Generator: Perfect for parks or places without mains. Available to hire from Bounce House NZ.

• We encourage self service from our head quarters for no extra charge.
• Please note that the size and
  weight of the castle often means this is a 2-3 person job!
• Also, because of the size of the castles we require a ute, van or trailer.
• For $80 we can deliver and
  collect the castle for you.
• This service is limited to the
  extent of the Waikato area shown on our area map.
• Please get in contact with us
  if you’d like us to deliver/pick-up a castle outside of our service area.
• This service will need to be
  booked in advance at the time of your castle reservation as we have limited staff available.
  
  READ MORE HERE:
  Delivery Policy
  

Pick-up and drop-off is available 9am – 6pm.

We don’t allow collections outside these hours – it gives us time to inspect, clean, and sanitise the castles so they’re fresh and safe for the next booking.

CONTACT US

Yes – we carry Public Liability Insurance up to $2 million. It’s there to give you peace of mind and to cover those “just in case” moments.

Need the paperwork? We’re happy to share our insurance certificate on request.

When Does Insurance Apply?

Our Public Liability Insurance covers us if something goes wrong because of our gear or something we damaged. For example, if a castle wasn’t secured properly and caused damage, that’s on us.

But if injuries happen because kids weren’t being supervised, or the rules weren’t being followed, that falls under your responsibility (and may be covered by your own insurance if needed).

The short version:

• Our insurance – covers the equipment and how we’ve set it up.
  
• Your supervision – covers how guests use the castle during the hire.

If the weather isn’t fun for play on the day, we will refund your money in full!

We understand that mother nature doesn't like to play all the time - that's not your fault, so we can book you again or catch you next time!

All other cancellations will require 2 day’s notice (48 hours) to allow us to re-list the inflatable for hire.

Any cancellations within this time will incur a $100 cancellation fee which will be deducted from your deposit.

Full details on our return and refund policy can be found here: 
RETURN & REFUND POLICY

Need to cancel?

Need to cancel or change your reservation? 
Flick us an email at admin@bouncehousenz.co.nz or call us on 021 500260 

We know parties don’t always go to plan – so here’s how refunds work with Bounce House NZ:

• Change of mind: If you need to cancel your booking more than 7 days before your event, we’ll refund your deposit in full.
  
• Less than 7 days’ notice: Your deposit is non-refundable, but we’re happy to move your booking to another date (subject to availability).
  
• Bad weather: If it’s too wet or windy for us to safely set up, we’ll work with you to reschedule or refund your payment. Safety always comes first.
  
• No-shows: If we arrive and the site isn’t suitable (unsafe ground, no access, etc.), we can’t offer a refund – but we’ll do everything we can to avoid that happening.
  

If you’d like to see the formal version, you can read our full
REFUND POLICY

We keep it simple – here’s what you need to know when hiring from Bounce House NZ:

• Supervision: A responsible adult must be watching the castle at all times.
  
• Setup: We’ll provide clear instructions and safety rules. Please make sure the site is clean, level, and safe before we arrive.
  
• Weather: If it’s too wet or windy, we may have to cancel or reschedule. Safety comes first.
  
• Damage: Please treat our castles with care. Any damage from misuse may be charged.
  
• Pick-up/Drop-off: Collections are available 9am – 6pm only. Castles must be ready for us at the agreed time.
  
• Insurance: We’re fully insured for our gear and setup, but you’re responsible for supervising the fun.
  

For the full legal version, check out our
TERMS & CONDITIONS